Agenda item

The Assistant Director, Corporate Services and Transformation presented the Quarter 2 Corporate Scorecard for April to September 2019 to enable Members to review the levels of performance achieved and discuss any issues as required.

Members were asked to consider the methods for assessing how well the Council were performing which included:-

·         Delivery of the Corporate Plan via programme and project management

·         Service Review Programme

·         Results of the LGA Peer Challenge

·         Place Survey/Star Survey

·         Performance Scorecards.

The Performance Scorecards were split into three categories to incorporate Place outcomes and priorities, Corporate key organisational measures and Service operations.  The Corporate Scorecard perspectives focussed on Customer and Community, Funding the Future, Organisational Effectiveness and Our People.

As at the end of Quarter 2, 84% of Corporate Scorecard measures were achieving or exceeding target or were within 10% variance of their targets.  75% of measures were indicating an improved position compared to the same period in the previous year or were within 5% of the previous year’s performance levels.

Members’ attention was drawn to two particular Performance Indicators, which were not currently meeting their targets and had resulted in a reduction in performance.

Rent Collection from Total Rent Due

Current rent collection rates were down 4% on the previous year having been significantly impacted by the wider roll out of the Universal Credit full service within the District.  Tenants were experiencing issues with budgeting and financial hardship which had resulted in the Department of Work and Pensions (DWP) changing the way they paid and managed arrears payments to the Council.

User Attendance at Council Leisure Facilities

User attendance at the Council’s leisure centres was currently lower than predicted with sales of fitness memberships slowing down.  Attendance had been affected by budget gym competition in the area but it was hoped that the new leisure facility in Kirkby, once completed, should help the Council see an improvement in footfall.

To conclude the Assistant Director, Corporate Services and Transformation advised Members that she was intending to report the outcomes from the recent LGA Peer Challenge and the year-end performance outturn to the Overview and Scrutiny Committee in due course.

Following the presentation, Members took the opportunity to discuss the corporate scorecards and highlight the following:-

·         a request for further information in relation to sickness absence performance data and the methods utilised by officers to support employees back into work at the earliest opportunity;

·         the remit and objectives of the bi-annual Council’s Performance Boards (attended by the Chief Executive, Assistant Director, Corporate Services and Transformation and relevant Director) to discuss risk, sickness levels, performance data and audit recommendations with Service Managers;

·          the high performance and 100% achievement rate for the Tenancy Sustainment Officers in Housing who provide support to vulnerable tenants to ensure they remain in their tenancies for 6 months or more.

RESOLVED that

a)    the level of performance achieved against the Quarter 2 Corporate Scorecard for 2019/20, as presented, be received and noted;

b)    the Assistant Director, Corporate Services and Transformation be requested to submit an additional item alongside the Quarter 3 Corporate Scorecard report, outlining the latest sickness absence data and the methods utilised by officers to support employees back into work at the earliest opportunity.