Issue - meetings

Key Decision

Councillor Tom Hollis – Deputy Leader and Executive Lead Member for Council and Social Housing

Cabinet was provided with an overview of the Housing Ombudsman’s new Complaint Handling Code and the requirements for the Council to ensure full compliance.

Members considered the alternative option of declining to approve the Council’s self-assessment as presented.

RESOLVED that

a)    the requirements within the Housing Ombudsman Complaint Handling Code, as presented, by received and acknowledged;

b)    the self-assessment to be published on the Council’s website by 30 September 2022, be approved.

Reasons:

Compliance with the Complaint Handling Code forms part of the statutory membership obligations set out in the Housing Ombudsman Scheme. Landlords must comply with the requirements of the Code or offer an explanation to the Ombudsman, as to why they do not.  Compliance with the Code needs to be demonstrated by 30 September 2022, by means of the

publishing of a completed self-assessment on the Council’s website.

(During consideration of this item, Councillor Sarah Madigan decared a Non-Registrable interest as a result of her currently holding a Council tenancy.  Her interest was such that she remained in the meeting and took part in the discussion and voting thereon.)