Decision details

The Housing Ombudsman Complaint Handling Code

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No

Decision:

RESOLVED that

a)    the requirements within the Housing Ombudsman Complaint Code, be duly acknowledged;

 

b)    the introduction of a Housing Complaints Policy, as presented, be approved;

 

c)    the self-assessment to be published on the Council’s website by 31 December 2020, be authorised.

 

Report author: Nicky Moss

Publication date: 02/12/2020

Date of decision: 01/12/2020

Decided at meeting: 01/12/2020 - Cabinet

Accompanying Documents: