Decision details

a)    the proposed Digital and Service Transformation Programme, intended vision and benefits, as outlined in the report, be noted.   Furthermore, approval be given for the progression of the programme subject to a more detailed business case being submitted to the Cabinet meeting scheduled for September, 2018 for consideration;

b)    the indicative Digital and Service Transformation Programme schedule, in accordance with priorities for improved customer service and organisational transformation, be approved;

c)    Cabinet notes that the provision of further external support will be determined by the Digital and Service Transformation Board, to facilitate development of the final detailed business case, Customer Access Strategy and future operating model.

REASON FOR DECISIONS

Demand for public services and expectations of levels of service are ever increasing. Residents and businesses expect the same levels of access, ease of use and customer service that they see online from large private sector organisations.  They expect to be able to access their services from multiple locations and in ways that suit them.