Issue - meetings

Non-Key Decision

Councillor Andy Meakin – Executive Lead Member for Social Housing and Assets

Councillor Vicki Heslop – Executive Lead Member for Customer and Digital Experience

Cabinet were provided with a summary of the complaints received by the Council regarding services that fall under the remit of the Housing Ombudsman Service (HOS), including any learning that has been identified

as a result of the investigations during the 2022/23 financial year.

As the report was for information purposes only, Members did not have any alternative options to consider.

RESOLVED

that the complaints information, the identified learning as a result of the complaint investigations and the emerging trends in housing complaints, as outlined in the report, be received and noted.

Reason:

To provide Cabinet with information regarding the volume, nature and outcomes of housing complaints received during the 2022/23 financial year.